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Oct. 9th, 2011 01:21 pmThis week was the first one on the phones, and I don't think I did too badly. I knew I was forgetting things, skipping steps, and that bothered me, though. More than ever I was aware of the difference between practicing something in the classroom and putting it all into practice in production. Even in class, when we try to throw a twist to the scenario, we're still nice to each other, still patient and understanding and helpful. Callers on the phones do not give us the same thing. Somebody last week told me to stop saying, "That's not a problem," when I would agree to check something or had done something for him. It bothered him, he said. But the phrase is such a part of my spiel on calls that it was very difficult to remember not to say that, especially when I was multitasking and trying to get other things accomplished, and he had to remind me a few times to stop annoying him with that phrase.
Those are the people I will be dealing with in this job. Most have been nice, but some of them have been very picky and demanding, and they are the ones who are hardest to handle. Personally, I can't imagine asking somebody to stop saying something like that unless it was very insulting to myself or others. This phrase just insulted his sensibilities, I suppose, but I wouldn't deem that enough to request that somebody not say it. It seems to me the equivalent of saying, "I don't like your accent. Speak with a different one." It's fairly inconsequential in the long run, and the effort it takes us both to change it isn't really worth the gain.
But I shouldn't complain. A few difficult customers aren't enough to ruin a job for me. Not after some of the jobs I've had. The work environment is wonderful, and I plan to enjoy myself there for as long as I'm able. I don't want to let this go unless something outstanding comes along. Like winning the lottery. Or writing a bestselling novel. Something of that sort.
The week has felt awfully busy, though. I don't feel like I've read nearly as much as I ought to have, nor have I don't much crafting. I've done a little bit of embroidery and finished two books. I know for working full-time hours, that's not bad, but I think I'm still thinking of the times when I was unemployed and was able to read 3 or 4 books a week and still have time to do other things in the evening. It's hard to be reminded that I can no longer keep up that pace.
But it's a trade. I may not be able to do that, but now I'm able to pay the rent and bills and work on lowering my debt to a far more manageable level. Being able to read 4 books a week would have done nothing to stave off homelessness, after all. My review blog isn't popular enough to pull in $600 a month in referrals. And if I'm honest, it never will be! But that really isn't the point to what I'm doing or why I'm doing it.
At this point, I seem to be just babbling. I ought to sign off and go do something useful, like a load of laundry so that I can wear nice clothes for Thanksgiving dinner tomorrow.
Those are the people I will be dealing with in this job. Most have been nice, but some of them have been very picky and demanding, and they are the ones who are hardest to handle. Personally, I can't imagine asking somebody to stop saying something like that unless it was very insulting to myself or others. This phrase just insulted his sensibilities, I suppose, but I wouldn't deem that enough to request that somebody not say it. It seems to me the equivalent of saying, "I don't like your accent. Speak with a different one." It's fairly inconsequential in the long run, and the effort it takes us both to change it isn't really worth the gain.
But I shouldn't complain. A few difficult customers aren't enough to ruin a job for me. Not after some of the jobs I've had. The work environment is wonderful, and I plan to enjoy myself there for as long as I'm able. I don't want to let this go unless something outstanding comes along. Like winning the lottery. Or writing a bestselling novel. Something of that sort.
The week has felt awfully busy, though. I don't feel like I've read nearly as much as I ought to have, nor have I don't much crafting. I've done a little bit of embroidery and finished two books. I know for working full-time hours, that's not bad, but I think I'm still thinking of the times when I was unemployed and was able to read 3 or 4 books a week and still have time to do other things in the evening. It's hard to be reminded that I can no longer keep up that pace.
But it's a trade. I may not be able to do that, but now I'm able to pay the rent and bills and work on lowering my debt to a far more manageable level. Being able to read 4 books a week would have done nothing to stave off homelessness, after all. My review blog isn't popular enough to pull in $600 a month in referrals. And if I'm honest, it never will be! But that really isn't the point to what I'm doing or why I'm doing it.
At this point, I seem to be just babbling. I ought to sign off and go do something useful, like a load of laundry so that I can wear nice clothes for Thanksgiving dinner tomorrow.
